Ordering Information
Orders are typically shipped next business day, excluding holidays and weekends. Occasionally we do get backlogged and orders may not ship out for several days. For questions about your order, contact our customer service department.
After ordering, you will receive an email confirmation of your order. Shipping time averages 2-5 days from the time of shipment, many orders arrive sooner. Please allow one week from shipping.
The Willow Store 60-Day Return Policy
We stand behind our products completely. We love them and hope that you do too. If for any reason you are unhappy with your purchase, please return it to us for a full refund.
Refunds will be made on new, unused and unwashed products purchased from us that are returned to us with a copy of the original sales receipt within 30 days from the date of purchase. There is no charge for exchanges or store credit. See more information below.
We are not able to refund original shipping charges on returned products. Occasionally we offer free shipping. If you receive free shipping on your order, and your return takes the original order under the free shipping amount, actual shipping on the original order will be deducted from your return.
It is recommended that returned products be sent by U.S. Mail and insured. We will not be responsible for returned products lost or damaged during shipping. Return shipping charges are the customer's responsibility, unless, of course, there was an error on our part.
Returns that are your choice are subject to a 10% restocking fee. Sorry, no returns will be accepted after 60 days. Returns will not be accepted without a copy of your sales receipt. Any items returned to us in non-sellable condition will be returned to purchaser at purchaser's expense.
New product return:
To expedite your refund and to make your return a pleasant one, here's a list for you to follow:
1. Send a copy of your sales receipt with items being return high lighted or circled. Reminder, there is a 10% restocking fee on new items return for refund, no fee for exchanges or store credit.
2. Send the return items to:
The Willow Store
Attn: Returns
8403 County Road PD
Verona, WI 53593
3. Returns are usually processed within 4 business days of receipt. Thank you.
Any questions or concerns please contact us.
Payments
We accept payment for orders by credit card. We do accept checks, but your order will be delayed until we receive and clear the payment. This typically takes up to 10 business days from when we receive the payment.
If you prefer to talk to a real person, please feel free to give us a call 9-5 pm Central time. We are more than happy to answer any questions or concerns, and to take your order over the phone if you prefer. Phone: (877) 437-5973
Privacy
We respect your privacy and will not give out, sell, or trade your information with others. If you have any questions or concerns please let us know.
Questions?
If you have any questions, please let us know so we can help. Alternatively, you can call us directly at: (877) 437-5973